Why Your Internet Still Slow After Changing to a 1Gbps Line?

Categories: Technology
Posted: July 10, 2021

You got excited after signing up for a 1 Gbps line from your telco and patiently waited for the telco guy to come and setup your fiber modem. But after the telco guy is gone, you found that the internet speed did not improve a lot.  You called the telco to check and they said its all fine. Yes, it is very frustrating. Ok, hair pulling session over and it’s time to get to work.

You do not need much technical knowledge to do this.

Step 1: Check the internet source.

Note the router and Lan cable play a big part here. It is best to use the router given/recommended by the telco. The LAN cable must be at least Cat 5e/6/7. Check the writing on the cables before using.

Connect the router to the modem (the black color box – NetLinkTrust) only. Get a laptop (preferably Windows operating system) with a Gigabyte Lan Port and connect it to the router. You should see this

 

Here is my result. You should get at least a 600 Mbps reading. The ideal is at least 800 Mbps at above. If your telco says 600 Mbps + is the normal range then they are bullshitting you. You are paying for a 1 Gbps line and yet you got only like 600 Mbps+. It happened to me, after i make some noise, they came down to replace the modem and the optical cable. Like magic, the speed went up to 900 Mbps + immediately.

In my opinion Netgear and Linsys Fiber router is a best choice for work & home and studio, especial Netgear newest production, you can take a look on our platform. 

So now you can confirm your internet source is running at 900 Mbps+. It’s time to look at your devices.

Step 2 – Devices

I’m sure most of you are familiar with Wifi networks. But are you familiar with your devices’ wireless capability?

Check out the specs of your devices. Like Ipad Pro, it can support up to 1 Gbps wireless. Networking always take 2 hands to clap (that’s why they have a protocol call handshaking). You need to have the sender (router) and receiver (devices) to have at least the same capability to get the maximum speed. You can’t have a router wifi that can only support up to 300 Mbps and you expect your Ipad Pro to get 1 Gbps speed. Similarly you can’t have your device which can only support up to 300 Mbps to get 1 Gbps speed from your 1 Gbps wifi router.

 

If you prefer using Lan cable network for stable connections for gaming or doing work.

  1. You need to ensure that the cables must be at least Cat 5e/6. Cat 5 cable only support up to 10/100 Mbps.
  2. If you are using switches, it must be a Giga Switch.
  3. Your Computer Lan port must be GigaLan.

Prepare a few spare Cat 5e/6 Lan cables to test, sometimes even new cables can be faulty.

If most of your devices are not 1 Gbps capable, then there’s no point in getting a 1 Gbps urgently. If your home wifi network is used by many people concurrently, then it would make sense to get the 1 Gbps line. In simple terms, for example you have 3 tablets which have a maximum speed of 300 Mbps, 3 persons are using the 3 tablets to watch movies at the same time, so 3 x 300 Mbps = 900 Mbps, with a 1 Gbps line, these 3 person will not have their speed reduced. But if the line is a 500 Mbps line, then 500 Mbps / 3 = 166.67 Mbps per person and they may experience some lag while streaming movies.

These 1 Gbps / 500 Mbps are also known as bandwidth.

After doing all of the above and gotten 900 Mbps+ reading, you open your favorite app to watch your favorite show, and the movie is still streaming at a pathetic speed. Why?

Remember Networking takes 2 hands to clap. How fast the app can stream movies depend mainly on the following

  1. Server Geographical location (the closer the country to Singapore, the faster it is)
  2. Server bandwidth and number of users connected (if the server has 20 Gbps of bandwidth and there are 1000 users connected, each user gets 20 Mbps of bandwidth only, some servers also limit the speed for free users and higher speed for paying users)
  3. Quality of the shows/movies. HD/FHD movies need faster speed (Data block transmitted for a second of the movie is much bigger than low quality movie) so that it will not be choppy.

The 900 Mbps+ above is based on local speed test, which means if you watch shows on local apps such as Toggle, most probably you wont get any lag. If you watch shows from an app based in e.g Germany, then the streaming speed will be much slower. You can do an international speed test to find out the connection speed to that particular country.  Telcos only “guarantee” local speed. So most of the time, choppy movie/show is due to the app that you are using and it’s not due to your own internet network.

 

Happy surfing!

 

Related Solution: How to get what you're paying for

A common question we get here at The Home of the Future is, “I have Gigabit Internet in theory, but only get a fraction of that in practice. Why?” In almost every case, the answer to this is, “Because your network isn’t good enough to support Gigabit internet effectively.”

A good way to think about this is that your Internet speed is the water pressure at the point at which water enters the house, while your home network is the piping and taps and shower-heads inside the house. You can have the greatest water pressure from the street in the history of plumbing, but if you have thin pipes and rusty taps and a useless shower, that’s not going to matter a great deal. So it is with your Internet connection. It is extremely common for users to purchase a Gigabit Internet package, or similar, and then to connect it to a home network that is running at a fraction of that speed—or, at the very least, that has a bottleneck somewhere within their chain that cuts the speed to a crawl. This guide will run you through the necessary steps to make sure that you get as much out of your fast internet connection as possible.

Check Your Router

Your router is almost always the first unit within your internal network, and thus is usually the first choke-point that can slow down your Gigabit Internet connection. In most networks, the purpose of a router is to send traffic between (1) the array of devices that are connected to it locally, and (2) the Internet outside. The diagram below shows you the order in which core devices are connected in a typical home network:

 

Because it serves as the “gate” between your home network and the outside Internet, the maximum speed at which your router translates data between the two is, practically speaking, also the maximum speed of your internet connection. For example, if you have an Internet connection that runs at 1,000mb/s (Gigabit) and a modem that runs at 1,000mb/s (Gigabit) but a router that maxes out at 300mb/s, then in practice the maximum internet speed that any device is going to get is 300mb/s. Or put another way: To enjoy a Gigabit network, you need a Gigabit router. If you are using a combination modem/router that was provided by your ISP, check with them that it supports the speeds for which you are paying. If you are using you own, check to see what the maximum throughput is. You may find that it is too slow for your new connection.

Note that the key variable when looking at router speed is not how fast a router can transfer data between devices connected to it locally, but rather how fast a router can translate data from its WAN port (the port to which the outside connection is connected) to its LAN ports (the port(s) to which inside devices are connected) or its Wi-Fi antennae. On most consumer equipment, these two speeds are different—and considerably so. The Apple Airport Extreme, for example, can handle local traffic at the full 1000mb/s, but translates from WAN to LAN at a maximum of only ~330mb/s. To get an accurate grasp of the difference between your internet speed as delivered to your home, and your internet speed once filtered through your router, perform the following test:

  1. Connect a fast computer directly to your modem, and run one of the many speed tests that are available online. The two most reliable tests are by Speedtest.net and Google Fiber. The maximum speed you get with this direct connection is what you’re ideally aiming for on the rest of your network.
  2. Repeat this test, with the same computer, behind your router. If the speed drops, your router is acting as a chokepoint.

The Home of the Future recommends two fully-Gigabit standalone routers: the Ubiquiti Edgerouter 4 (read our comprehensive setup guide), and the NETGEAR Nighthawk AC1900. While both of these products cost around $160, they are in no way identical. If you have a high skill level and you intend to build a large, primarily wired network (or to add wireless access points separately), we’d recommend the Ubiquiti Edgerouter 4. If, by contrast, you have a low-to-moderate skill level and you intend to mostly use Wi-Fi, we’d recommend the NETGEAR Nighthawk AC1900.

 NOTE The WAN to LAN behavior described above does not apply to IPv6 traffic, which is not “translated.” That, however, is beyond the scope of this article.

Check Your Switches

In addition to a router, some networks have one or more “switches” installed at various points in the chain. Essentially put, a switch is used to “cross-connect” wired devices together. Suppose that you have a single ethernet cable running into your office but have five wired devices you need to add to your network. Well, by plugging both the single ethernet cable that runs into your office and the cables from each of your five devices into the switch, you can put them all on the same network. As an example, the diagram below adds a switch to the hypothetical network outlined above:

 

To ensure that your switch is not serving as a choke point, ensure that your switch is capable of switching data at 1,000mb/s (Gigabit). If you do not, anything behind your switch will run at the switch’s maximum throughput, which, obviously, can be significantly slower than you need.

The Home of the Future recommends Ubiquiti’s “Edgeswitch” range. (Read our review.) Ubiquiti makes quite a few Gigabit switches, but, because we are installing these in a home rather than in an office, we recommend choosing a fanless or effectively fanless (off by default; on only at high temperatures) model. The exact model you need will depend on how many ports you need, and whether you need PoE (power over ethernet).

For users who don’t need PoE — which is most of you — we’d recommend the Edgeswitch 24 Lite if you need 24 ports, or the Edgeswitch 10X if eight ports is enough. For users who need PoE (both 24v and 48v), we’d recommend the 8-port Edgeswitch 8-150, or the 16-port Edgeswitch 16-150.

 NOTE Most switches will indicate the speed of the connection each port by using different colored status lights on the front panel. This is not only useful in determining whether your switch is fast enough per se, but also is a useful way of finding out how fast each wired connection is within your network.

Check Your Wi-Fi

Wi-Fi is a little more complicated a topic than routers or switches, because the speeds associated with its different protocols are more theoretical than is the case with wired devices. As a rule, wired connections are extremely efficient and are not affected a great deal by external factors within your home. This is not at all the case with wireless, the speed and reliability of which can be dramatically reduced by, among other things:

  •  Walls, floors, and other physical structures
  • Competing radio signals, including other people’s Wi-Fi
  • Cell phones, cordless phones, baby monitors
  • Garage door openers
  • Microwaves (amazingly, 2.4Ghz is the frequency used by most Wi-Fi units and by most microwaves)
  • The number of devices wirelessly attached in a given location
  • How far away your devices are from the original Wi-Fi signal

There are two “bands” currently in use by consumer Wi-Fi devices: 2.4Ghz, and 5Ghz. The maximum theoretical speed within the 2.4Ghz band is 450mb/s (802.11n). The maximum theoretical speed within the 5Ghz band is 1300mb/s (802.11ac). That word “theoretical” is important: In the real world, because of the interference described above, it is rare to get anything like these speeds. There is a reason that the First Rule here at The Home of the Future is: If you can, run a wire.

Nevertheless, there are some important things you can do to maximize your Wi-Fi speed, and thus to get as close as possible to experiencing your Gigabit Internet at full speed.

  1. Make sure that your Wi-Fi access point — or you router, if your router has built-in Wi-Fi — supports the 802.11ac standard, and that you have switched on the 5Ghz band. There is no reason to switch off the 2.4Ghz band when you do this. The two can co-exist, and it can be useful to have both, given that, while it is slower, the 2.4GHz band has greater range.
  2. Avoid connecting Wi-Fi access points together using Wi-Fi. If you have more than one access point—or if you are using a “mesh” network such as Google Wi-Fi—try to connect the units together using ethernet cables where possible. This will ensure that the communication between the Wi-Fi devices runs at full speed, and that you are not wasting bandwidth on internal communication.
  3. If you have multiple wireless access points—and if their physical coverage overlaps—check to see if you can customize their RSSI values (received signal strength indicator). By setting a minimum RSSI setting on each access point, you can suggest to each device on the network which access point is the best fit.

Check Your Devices

Obviously, the devices on your network (e.g. the computers, phones, games console, etc.) also have to be able to support your network’s maximum speed, or they themselves become chokepoints. Ensure that wired devices from which you need high performance have Gigabit (“10/100/1000”) ethernet cards, and that wireless devices have at least 802.11n, and preferably 802.11ac, capability.

Check Your Cables

It is extremely unlikely that you will be using ethernet cables incapable of supporting Gigabit, but it’s worth making sure. Cat5e, Cat6, Cat6a, and Cat7 are all guaranteed to support Gigabit. Old Cat5 cables (non-“e”) can support Gigabit over short distances, but it is not guaranteed.